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  1. Ensure that your internet connection is working
  2. If you are working a different location than usual (i.e. home, main office, satellite location), ensure that you are connected to your work network as appropriate
  3. Ensure that your tokens exist and are valid
  4. Ensure that, if necessary, your proxy details exist and are correct
  5. Ensure that your IT staff haven't blocked access to https://eppoc.ahsri.uow.edu.au/
  6. Send a support email to ePPOC and we can have a look at your log file to find the issue