Creating Non-Standard Request Tickets

If you decide to create a Non-Standard Request ticket on behalf of a person, you can follow steps below.

Instructions

Login to Service Now:

Click on “All” and Search for “Request” then under the Non-standard Requests click on “Create New”
Select requestor name and select the option Channel “Walk-in”
Lookup for related Business service try to find best match.
Chose the closest category and subcatagory.
In the short description Try to explain the issue briefly and add the centre name in example: PACOP-palCentre installation OR AROC-new user confluence access OR EPPOC-epiCentre installation request OR PCOC-Zoom support requested OR AHOC-Confluence access requested OR ASIH-New space creation request.
Select the assignment group as “Service Desk”
For extra information if you can learn the asset number of the user that will make things easier for the Service Desk team members.
Click on “Save”

User is going to receive an email and you can share the REQ number with the user so that they can follow the ticket.