Frequently asked questions

Any patient that has been migrated from your SNAPshot database will automatically be archived. To commence data entry for this patient, you will need to restore them.

You need to first locate the patient. This can be done by clicking on the advanced search and ticking the 'inactive patients' box and searching for the patient id.

Open

Once you have located the patient, click on the file icon next to the patient. The following warning will appear, click on 'Yes'

You can now start entering information for this patient.

If you cannot find a patient that has been previously entered into palCentre, they may have been archived. To find an archived patient, use the following steps:

You need to first locate the patient. This can be done by clicking on the advanced search and ticking the 'inactive patients' box and searching for the patient id.

Once you have located the patient, click on the file icon next to the patient. The following warning will appear, click on 'Yes'

You can now start entering information for this patient.

palCentre retains information for patients that have been deleted. Please note if a patient has been deleted, they will not be included in the extracts that are submitted to PCOC. Deleted patients should only be deleted test patients or patients created by mistake.

To restore a deleted patient, use the following steps:

You need to first locate the patient. This can be done by clicking on the advanced search and ticking the 'All patients' box and searching for the patient id.

Once you have located the patient, click on the deleted icon next to the patient. The following warning will appear, click on 'Yes'

Your patient is no longer deleted.

You cannot create a new episode if there is an episode already open for the patient. If you need to create an episode and the 'New episode' button is grey, make sure all episodes in the episode list have an episode end date associated with them.

To close an episode, click on the pencil icon next to the episode without an end date. Fill out the episode end section of the form that appears and click on submit.

You can now create a new episode.

If you have forgotten your password or logon, please contact either Sam Burns on (02) 4298 1141 or via email pcoc@uow.edu.au