These are common questions we have been asked about palCentre. If you have additional questions not answered here, please contact us via email at pacop-data@uow.edu.au
If you cannot find a resident that has been previously entered into palCentre, they may have been archived or delete. To find an archived or deleted resident, use the following steps:
You need to first locate the resident. This can be done by clicking on the advanced search and ticking the 'all residents' box and searching for the resident id or name
Once you have located the resident, click on the file icon next to the resident. The following warning will appear, click on 'Yes' and the resident will be restored.
palCentre retains information for residents that have been deleted. Please note if a resident has been deleted, they will not be included in the extracts that are submitted to PCOC. Deleted residents should only be test residents or residents created by mistake.
To restore a deleted resident, use the following steps:
You need to first locate the resdient. This can be done by clicking on the advanced search and ticking the 'All residents' box and searching for the resident id or name.
Once you have located the resident, click on the trash can icon next to the resident. The following warning will appear, click on 'Yes' and the resident will be restored.
