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Frequently asked questions

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These are common questions we have been asked about palCentre. If you have additional questions not answered here, please contact Alanna Connolly on (02) 4221 5640 or Sam Burns on (02) 4298 1141 or via email at pcoc@uow.edu.au

 I can't find a patient that was in my SNAPshot database

Any patient that has been migrated from your SNAPshot database will automatically be archived. To commence data entry for this patient, you will need to restore them.

You need to first locate the patient. This can be done by clicking on the advanced search and ticking the 'inactive patients' box and searching for the patient id.

Once you have located the patient, click on the file icon next to the patient. The following warning will appear, click on 'Yes'

You can now start entering information for this patient.

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