Frequently asked questions

These are common questions we have been asked about palCentre. If you have additional questions not answered here, please contact Alanna Connolly on (02) 4221 5640 or Sam Burns on (02) 4298 1141 or via email at pcoc@uow.edu.au

I can't find a patient that was in my SNAPshot database

Any patient that has been migrated from your SNAPshot database will automatically be archived. To commence data entry for this patient, you will need to restore them.

You need to first locate the patient. This can be done by clicking on the advanced search and ticking the 'inactive patients' box and searching for the patient id.

Once you have located the patient, click on the file icon next to the patient. The following warning will appear, click on 'Yes'

You can now start entering information for this patient.

I can't find a patient previously entered into palCentre

If you cannot find a patient that has been previously entered into palCentre, they may have been archived. To find an archived patient, use the following steps:

You need to first locate the patient. This can be done by clicking on the advanced search and ticking the 'inactive patients' box and searching for the patient id.

Once you have located the patient, click on the file icon next to the patient. The following warning will appear, click on 'Yes'

You can now start entering information for this patient.

I accidentally deleted a patient, can I get that patient back?

palCentre retains information for patients that have been deleted. Please note if a patient has been deleted, they will not be included in the extracts that are submitted to PCOC. Deleted patients should only be deleted test patients or patients created by mistake.

To restore a deleted patient, use the following steps:

You need to first locate the patient. This can be done by clicking on the advanced search and ticking the 'All patients' box and searching for the patient id.

Once you have located the patient, click on the deleted icon next to the patient. The following warning will appear, click on 'Yes'

Your patient is no longer deleted.

The new episode button is greyed out. How can I create a new episode?

You cannot create a new episode if there is an episode already open for the patient. If you need to create an episode and the 'New episode' button is grey, make sure all episodes in the episode list have an episode end date associated with them.

To close an episode, click on the pencil icon next to the episode without an end date. Fill out the episode end section of the form that appears and click on submit.

You can now create a new episode.

I have forgotten my password and/or login

If you have forgotten your password or logon, please contact either Sam Burns on (02) 4298 1141 or via email pcoc@uow.edu.au

I have a new team entering data. How do I set this up in palCentre.

If you have a new team entering data, we may also need to amend the way reporting is conducted for your service. You will need to contact PCOC if a new team needs to be setup and we can walk you through the process.

Please contact either Sam Burns on (02) 4298 1141, Alanna Connolly on (02) 4221 5640 or via email pcoc@uow.edu.au

I have a new computer, how do I install and configure palCentre?

PCOC can send you the install process for palCentre.

Please note that palCentre stores the data in either a SQL server database or a SQL compact database. You may need the location of this database to install correctly. It is recommend that this is database is stored on a network drive, however, it can also be saved on a computer locally. If it is stored locally on your PC, you will need to make sure this file is saved onto your new computer.

Please contact either Sam Burns on (02) 4298 1141, Alanna Connolly on (02) 4221 5640 or via email pcoc@uow.edu.au