Zoom lags or freezes during meetings.

 Problem

Lagging and freezing usually indicate a problem with your internet connection.

Solution 1: Change the connection.

On a mobile device, move to an area with a better connection to see if this helps. On PCs, stick with a wired Ethernet connection, if possible. Otherwise, get close to the local router and use the 5GHz connection — it’s faster and (typically) less congested.

Solution 2: Check the connection speed.

Aim for the right internet speeds for a successful video chat. When talking with multiple people in a team setting, you want the upload speed around 1Mbps and the download speed around 600Kbps.

You can check your speed from https://www.speedtest.net/

Solution 3: adjust Zoom settings.

Try unchecking the HD and Touch Up My Appearance options. To access these options, click the cog icon (Settings) on the main screen of the Zoom desktop app, or click the arrow icon within the video camera icon during a call and then select Video Settings on the pop-up menu. After that, select the Video category listed on the left (if it isn’t already selected).

By unchecking these two options, you will decrease the amount of bandwidth your video connection requires (and the overhead on your system’s hardware), which can help fix problems with lag.

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