Zoom Webcam or audio not working.

 Problem

If you are having issues with your webcam or audio not work on a Zoom call.

Solution 1: Check Zoom settings

On the pop-up that prompts for a meeting ID just before joining a call, leave the following settings unchecked:

• Do Not Connect to Audio

• Turn Off My Video

This allows you to join a call with your audio and video automatically enabled.

Solution 2: Exit other related apps

If your webcam isn’t showing up, make sure all other programs that use the webcam are closed.

Zoom may not be able to use the camera if it’s currently being accessed by a different application.

Example: Teams, Facebook Messenger, WhatsApp Desktop etc.

Solution 3: Test the audio and video

If your webcam or audio issues persist, you can test your audio and video in Zoom by clicking this link below:

https://zoom.us/test

Once open, you can join a test call on the Zoom application and follow the instructions on the screen.

Solution 4: Check PC settings

Sometimes, the problem might not be Zoom at all. If you’re on a Windows 10 or Windows 11 PC or Mac, the webcam might be blocked. You can correct this by checking your app permissions to make sure the Zoom app or your web browser can use your webcam.

On the web specifically, you can also check this setting by restarting your call and making sure you press Allow when prompted about the camera and mic access.

Windows 10

Enter “webcam” in the taskbar search box and select Choose Which Apps Can Access Your Camera from the menu.

Open

Scroll down, and you’ll see the list of Microsoft Store and desktop applications that are allowed to use your webcam.

Open

For non-Microsoft Store apps, like Zoom, you’ll need to make sure the toggle for Allow Desktop Apps to Access Your Camera is switched to the On position. In the same way, you can also search for Microphone and choose Microphone Privacy Settings to do the same.

Windows 11

In Windows 11, type Webcam in the Start Menu and click the Camera Privacy Settings link. From there, scroll down to let desktop apps access your camera, and make sure that the toggle switch is On.

MacOS

Open System Preferences and select Security and Privacy. After that, click the lock icon and enter your password to make changes. You can then click Camera from the sidebar and make sure your desired web browser and Zoom are checked. You’ll also want to make sure the box for the device’s microphone is checked.

Solution 5: Reinstall Zoom

If all else fails, uninstall the software. The next time you try to join or start a virtual meeting, the web browser client should download the software for you.

You also can manually install the software from Zoom.

https://zoom.us/download#client_4meeting

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