epiCentre

Welcome to the knowledge base for epiCentre. epiCentre is the program that enables ePPOC data entry in services across Australia and New Zealand. Please check to see if your question/concern can be found below, otherwise, feel free to contact ePPOC.

• Technical Details
  • epiCentre System Overview
  • epiCentre and your data
  • Understanding Your EpiCentre Roles
• Support
  • Adding an attachment to the email template doesn't seem to do anything
  • How do I set up the Shared Folder Path?
  • I entered data in a questionnaire, but it was blank when reopened
  • I've changed the proxy details, but they reappear when I go back into the menu.
  • I've clicked Generate Email, but my patient hasn't received anything
  • I've forgotten my password
  • Questionnaire creation failed
  • Database Configuration Wizard appears when starting epiCentre
  • epiCentre isn't letting me save my changed token values
  • "Padding is invalid and cannot be removed" when logging in
  • "There's a problem with the questionnaire this report is based on" error displayed when attempting to view a report
  • "Given key was not present in the dictionary" when attempting to refresh questionnaires
  • What is the difference between archived and deleted?
  • What privileges does each role have?
  • Where did my patient go?
  • Why does epiCentre images appear blurry or stretched or text appears text over-sized?
  • Why does nothing happen when I click the 'Generate Email' button?
  • How do I check/change my proxy details?
  • How do I create a user?
  • How do I give a user a role?
  • How do I send a support email?
  • How I do change/check my tokens?
  • How do I extract medication data?
  • How to locate config file and log files in Epicentre
  • How to backup and replace config file
  • How to test Redcap Connectivity
  • How to enable/disable Outlook Desktop connection
  • How to change the file path of Word documents in Epicentre
  • How to change facility name
  • How to fix configuration wizard issues on a new installation?
  • How-to repair the questionnaires:
  • My question isn't listed
  • How to extract unencrypted configuration file on installation equal or over v2.3
  • Troubleshoot the problem: "epiCentre close immediately" OR asking for administrator rights
  • How to reset password of a user?
  • Troubleshooting: Password Reset Email Not Received